FAQ
Frequently Asked Questions
1. How long will it take to receive my order?
Total delivery time equals order processing time plus shipping time. Our general processing time is 1–5 business days. The shipping time varies by destination, normally 9–18 business days. Delivery may be delayed during peak seasons, holidays, customs clearance or bad weather.
2. Do you offer free shipping?
Yes. Free shipping is available for orders with a total value over $59.98. You can check the shipping cost at checkout before completing payment.
3. What is your return & exchange time window?
You may contact our customer service to apply for return or exchange within 14 days after your package is marked “Delivered”. For wrong or damaged items, please reach out to us within 24 hours after receiving your parcel.
4. What conditions must items meet to be eligible for return?
Items must be unwashed, undamaged and unaltered, with all original tags attached and original packaging intact. Products need to be clean and in resalable condition without stains or odors. Custom-made items, intimate apparel, accessories and clearance goods cannot be returned.
5. Who covers the return shipping cost?
Customers are responsible for return shipping fees and any related customs or clearance charges. We do not accept cash-on-delivery return parcels. Please keep your tracking number and share it with our support team.
6. What materials are your home & lifestyle products made of?
We source a wide range of materials for our apparel and home essentials, including cotton, linen, polyester, wood, ceramic and metal. Exact material composition, fabric details and care instructions are listed on each individual product page for your reference.
7. Are your products checked for quality before shipment?
Yes. Every product goes through our quality inspection before packing and dispatch. Our sourcing team carefully selects all goods to ensure reliable quality, functional design and fine workmanship. If you receive damaged or defective goods, please contact us with photos within 24 hours.
8. How should I care for my brixoram home and textile products?
Care instructions differ by item. Please follow the guidance printed on product labels or described on the product page. For textiles, avoid excessive high-temperature washing if not specified. For ceramic, wooden or decorative home goods, handle gently to prevent scratches or breakage.
9. Can I cancel my order after placing it?
You can cancel your order for free within 24 hours if it has not been shipped. Once the package is dispatched, cancellation is no longer available. You may contact us after receiving the package to apply for a return if needed.
10. How do I contact customer support if I have other questions?
You can reach us via email service@brixoram.com or call 13518965436 during working hours (Monday to Friday, 9:00 AM–5:00 PM). Email replies will be sent within 24–48 working hours. Please include your order number to speed up the process.
Operating Company: Guangzhou Yanni Trading Co., Ltd.
Company Address: Unit K288, 5th Floor, Factory Building A2, No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou City
Support Email: service@brixoram.com
Contact Phone: 13518965436
Business Hours: Monday to Friday: 9:00 AM-5:00 PM